SHIPPING

All orders are shipped within 5 business days of when the order was placed. A confirmation e-mail with tracking information will be sent as soon as your order has shipped.

Shipping is calculated based upon approximate weight. If you overpay for shipping, the difference will be refunded.

Orders are shipped in recycled and reclaimed materials — thank you for being understanding of what are sometimes odd combinations of packing peanuts, bubbles, and styrofoam to keep shipments safe.

Local pick-up is available for folks in Western MA — please select it from the shipping options while placing your order and you will receive an e-mail to arrange a time to visit the studio in Pelham, MA.

The shop is currently only designed to accept orders within the U.S., if you’d like to have something shipped internationally, please send an e-mail.

RETURNS

While there hasn’t been a return request yet, there’s a first time for everything. If you aren’t thrilled with your order, you can have a full refund pending the condition of the order once it has been safely shipped back to the studio.

HANDMADE AFFIRMATION

By ordering work from m. sward ceramics, customers acknowledge that handmade pottery can have slight variations in size and finish. Please look at product photos closely for detailed close-ups of each item. Some variation in glaze thickness is acceptable, but some pieces are discounted for what are considered bigger glaze flaws, which will be described in the product listing. Dimensions provided are approximate and can vary from item to item.